Política de envío
Shipping Policy
At Stripe & Snip, we are committed to ensuring that all orders reach you as quickly and safely as possible. Below you will find all the details about our shipping process.
Shipping Frequency
Orders are processed and dispatched on Tuesdays and Fridays. Upon confirmation of shipment, you will receive an email with a tracking link so you can follow your order in real time.
Delivery Times
- Portugal: 48–72 business hours
- Spain: 48–72 business hours
- Europe: 3–7 business days
- Outside EU / UK: 5–7 business days
- Rest of World: 7–14 business days
These times are estimates and may vary depending on external factors such as customs clearance or carrier restrictions.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your destination and order details. We regularly review our rates to offer the best value to our customers.
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. Stripe & Snip is not responsible for delays caused by carriers, including holidays, adverse weather, customs processing, or peak season volumes.
If your order appears to be delayed, we recommend:
- Checking the delivery date and tracking number provided in the confirmation email.
- Contacting the carrier directly for updated information on your shipment.
- If the issue persists, reaching out to us within 48 hours after the estimated delivery date so we can assist you as quickly as possible.
Damaged Packages
If you receive a damaged package, please contact us within 48 hours of delivery, including photos of the parcel and the affected products. After review, we will proceed with a replacement or refund, as applicable.
Restrictions & Liability
Stripe & Snip's responsibility for the shipment ends once it is handed over to the carrier. Any issues related to delivery are the carrier's responsibility. Should you experience any problems, we are happy to assist in resolving them as quickly as possible.